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Recent podcasts, articles and videos

Why AI is the future of customer service with Fergal Reid, Chief AI Officer at Intercom

 Why AI is the future of customer service with Fergal Reid, Chief AI Officer at Intercom 2560 1437 Taras Semeniuk

What does it really take to build AI that can resolve customer support at scale reliably, safely, and with measurable business impact?

8 critical factors for deciding between hybrid and pure generative AI

 8 critical factors for deciding between hybrid and pure generative AI 1200 800 Kane Simms

Discover the emerging hybrid AI techniques for customer experience that enable businesses to benefit from the immense power of generative AI, while maintaining certainty and consistency in areas that matter.

How AI is rewriting the business automation playbook with Joe Kim, CEO of DRUID AI

 How AI is rewriting the business automation playbook with Joe Kim, CEO of DRUID AI 2560 1439 Taras Semeniuk

Learn why AI might be the biggest shift in technology since the internet.

Kane Simms staring towards the camera with a rule based flow on one side of the image and a fluid organic motion on the other side.

Taming agentic AI: a practical enterprise approach

 Taming agentic AI: a practical enterprise approach 1184 864 Kane Simms

Anne Jenkins, VP of Solution Architecture at Teneo, joins us to discuss what it truly takes to build enterprise-ready, agentic AI that delivers real value, not just flashy demos.

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PODCAST

“One of the most consistently insightful, deeply respected podcasts in the voice tech / conversational AI space”

Bradley Metrock, Score Publishing

Why AI is the future of customer service with Fergal Reid, Chief AI Officer at Intercom 2560 1437 Taras Semeniuk
Why AI is the future of customer service with Fergal Reid, Chief AI Officer at Intercom
How AI is rewriting the business automation playbook with Joe Kim, CEO of DRUID AI 2560 1439 Taras Semeniuk
How AI is rewriting the business automation playbook with Joe Kim, CEO of DRUID AI
What is agentic AI? Inside Teneo’s real-world automation approach with Anne Jenkins 2560 1472 Taras Semeniuk
What is agentic AI? Inside Teneo’s real-world automation approach with Anne Jenkins
15 million chats per year: Lessons in AI-driven customer conversations from Lloyds Banking Group with Cainan Wright and John Young 1280 720 Taras Semeniuk
15 million chats per year: Lessons in AI-driven customer conversations from Lloyds Banking Group with Cainan Wright and John Young
More from the podcast

INSIGHTS

“A treasure trove of in-depth industry insights.”

Dasha Fomin, Just AI

8 critical factors for deciding between hybrid and pure generative AI
 8 critical factors for deciding between hybrid and pure generative AI 1200 800 Kane Simms
Kane Simms staring towards the camera with a rule based flow on one side of the image and a fluid organic motion on the other side.
Taming agentic AI: a practical enterprise approach
 Taming agentic AI: a practical enterprise approach 1184 864 Kane Simms
Kane Simms in between two brand identity prisms. one showing the traditional prism and on the other side is the new brand identity prism fuelled by voice AI
From logos to language: The next evolution of Brand Identity
 From logos to language: The next evolution of Brand Identity 1920 1080 Kane Simms
Your contact centre is already a voice AI channel: you just haven’t realised it yet
 Your contact centre is already a voice AI channel: you just haven’t realised it yet 1536 893 Kane Simms
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